Drakaris Privacy Policy

At Drakaris, we respect your privacy and are committed to protecting the personal data you share with us. This Drakaris Privacy Policy explains how we collect, use, store and safeguard your information when you access drakaris.com, register an account, make a deposit, or use any of our services. By creating an account at Drakaris Online Casino, you consent to the practices described below. We encourage you to read this policy carefully before you sign up or continue using our platform.

Who We Are

Drakaris is operated by Novatrix SRL, a company registered under number 3-102-893958, with its registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. We hold a licence issued by the Government of the Autonomous Island of Anjouan, Union of Comoros, licence No. ALSI-202508056-FI2. As the data controller, we are responsible for determining how and why your personal data is processed across our casino Drakaris platform.

Information We Collect

When you register at Drakaris casino online or continue using our services, we collect several categories of information necessary to provide a safe and compliant gaming environment.

• We collect registration details such as your name, date of birth, email address, phone number, and country of residence.
• We gather financial information, including payment method details, transaction history, deposit and withdrawal records.
• We record identity verification documents such as passports, identification cards, proof of residence, and source of funds statements as part of our KYC obligations.
• We track your gaming activity, including games played, wagers placed, bonus usage, and session duration, to improve our services and detect irregular play patterns.
• We log technical data such as your IP address, device type, browser, and operating system to secure our platform and prevent VPN use, which is not permitted under our Terms and Conditions.
• We store communication records when you contact our support team via live chat, email, or the on-site support form.

How We Use Your Information

We use the information we collect for legitimate business and legal purposes connected to operating Drakaris casino. Our purposes include verifying your identity, processing deposits and withdrawals, administering our welcome bonus and loyalty program, communicating important account updates, and preventing fraud, money laundering, and underage gambling. We also use your data to personalise promotional offers, including bonus codes, Free Spins, cashback, and VIP Club benefits, and to comply with our licensing obligations under Comoros regulation.

Marketing Communications

With your consent, we may send you marketing emails about new promotions, tournaments such as our Weekly Tournament, or the Flames of Fortune Lottery. You can withdraw your consent at any time by adjusting your account preferences or contacting our support team, and we will stop processing your data for marketing purposes accordingly.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse how you interact with our website. Our cookies help us keep you logged in, measure traffic from affiliates, and improve site performance across both desktop and mobile versions of Drakaris. You can manage or disable cookies through your browser settings, though some features of our services may not function properly without them.

Identity Verification and KYC

We are required by our licence to verify the identity of every player before processing any payout. We may request documents including a passport, identification card, proof of residence, or source of funds statement, provided in Latin or Cyrillic script; otherwise, we may require video verification. Each player may hold only one account at Drakaris, and registration must be completed personally. If we cannot reach you by email or phone within two weeks of a withdrawal request, we may lock your account for incomplete KYC, and winnings may be forfeited if verification is not completed within 40 days of our request.

How We Share Your Information

We do not sell your personal data. However, we may share your information with trusted third parties strictly for operational and legal purposes.

• We share data with payment processors, including CoinsPaid and our banking partners, to process deposits and withdrawals.
• We share information with identity verification providers to complete KYC checks.
• We disclose data to regulators, law enforcement, or courts when required by applicable law or our licensing authority.
• We may share data with affiliate partners for tracking referrals, without revealing sensitive personal details.
• We use third-party analytics and security tools to detect fraud, multiple accounts, and VPN usage.

Data Security

We implement technical and organisational measures to protect your data from unauthorised access, alteration, or disclosure. Our security practices include encryption of sensitive information, restricted internal access, and regular monitoring of our systems. While we take data protection seriously, no method of transmission over the internet is entirely secure, and we cannot guarantee absolute security of information you provide through drakaris.com.

Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including compliance with anti-money laundering obligations, resolving disputes, and enforcing our agreements. Financial and KYC records are typically retained for the period required under our licensing framework, even after account closure.

Your Rights

Depending on your jurisdiction, you may have rights regarding your personal data held by us.

• You may request access to the personal data we hold about you.
• You may ask us to correct inaccurate or incomplete information.
• You may request deletion of your data, subject to our legal and regulatory retention obligations.
• You may object to or restrict certain types of processing, including marketing communications.
• You may request a copy of your data in a portable format where applicable.

To exercise any of these rights, you can contact us using the details provided below, and we will respond within a reasonable timeframe.

International Data Transfers

As an international casino Drakaris platform, we may transfer your data across borders to process payments, verify identity, or provide customer support. When we transfer data internationally, we take reasonable steps to ensure it remains protected in accordance with this policy.

Restricted Jurisdictions

We do not accept players from certain restricted countries, including but not limited to the United States, United Kingdom, Spain, France, Germany, the Netherlands, Australia, and several other listed territories. If we detect that you are registering from a restricted jurisdiction or using a VPN to disguise your location, we reserve the right to suspend your account and confiscate related funds, and such decisions are final.

Children's Privacy

Our services are strictly intended for individuals who are at least 18 years old or the legal gambling age in their country of residence. We do not knowingly collect data from minors, and any account found to belong to an underage individual will be closed immediately.

Changes to This Privacy Policy

We may update this Drakaris Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page, and continued use of our services after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about this policy, wish to exercise your data rights, or need assistance with your account, our support team is available 24/7. You can reach us via live chat, our on-site support form, or by email at [email protected]. Affiliate partners can contact us at [email protected]. We are committed to addressing your privacy concerns promptly and transparently as part of our ongoing commitment to responsible operation of Drakaris casino online.